Refunds and Returns Policy
We strive to ensure customer satisfaction. Learn about our refund eligibility, process, and policies for digital services.
1. Overview
At LearnFacebookAdsInsights, we strive to ensure our customers are completely satisfied with their purchase of the LearnFacebookAds Insights Google Sheets™ extension. This policy outlines the conditions under which refunds or returns may be granted, the process for requesting them, and our general principles for fairness and transparency.
Because our product is a digital software service, returns differ from those involving physical goods. However, we aim to maintain a customer-first approach while protecting against unauthorized use or abuse of our digital tools.
2. Eligibility for Refunds
Refunds are considered under the following conditions:
- Technical Issues: If you experience a persistent technical issue that prevents normal use of the product and our support team cannot resolve it within 7 business days of notification.
- Accidental Purchase: If you purchased the wrong plan or product by mistake and have not yet activated or used the extension.
- Non-Delivery: If, for any reason, you did not receive access to the product within 48 hours of purchase, and our team fails to provide it upon notification.
Refunds will not be issued in the following cases:
- You changed your mind after purchasing.
- You no longer need the product or your business circumstances have changed.
- You used the product extensively before requesting a refund.
- The issue is due to third-party account limitations (e.g., Facebook Ads API restrictions or Google Sheets™ access issues beyond our control).
3. Timeframe for Refund Requests
Refund requests must be made within 14 days of the original purchase date. After this period, we cannot guarantee a refund.
4. How to Request a Refund
To initiate a refund request:
- Email us at admin@learndata.xyz with the subject line: "Refund Request – [Your Order ID or Email Address]".
- Include the following details:
- Your full name
- Order date and payment reference
- Reason for requesting the refund
- Description or screenshots of any technical issue (if applicable)
Once received, our support team will:
- Acknowledge your request within 2 business days
- Investigate and, if applicable, request additional details
- Provide a resolution (approval or denial) within 7 business days of acknowledgment
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.
5. Subscription and Renewal Policy
If you have subscribed to a recurring plan:
- You may cancel anytime before your next billing date to avoid renewal charges.
- Refunds for renewed subscriptions will only be granted if you did not access or use the product after renewal and notify us within 7 days of the charge.
6. Fees and Deductions
In some cases, a small processing fee (up to 5%) may be deducted from your refund to cover payment gateway or administrative costs. This will be communicated transparently during the refund process.
7. Product Access After Refund
Once a refund is issued, your license or access to the LearnFacebookAds Insights extension will be immediately revoked, and continued use will be unauthorized under our Terms of Service.
8. Contact Us
If you have any questions, feedback, or wish to request support before pursuing a refund, please reach out to us at:
Email: admin@learndata.xyz
Website: lfbai.learndata.xyz
Address: Nigeria
We're committed to resolving issues quickly and ensuring you get maximum value from LearnFacebookAds Insights.
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